The Lookout Way

Oliver Connell

Guides to assist Clients & Care/Support Workers on the Lookout App, as well as Care Managers and Rostering Staff.

A quick-reference guide for Members (Clients) and their loved ones to familiarise themselves with the functionality of the Lookout App.

Your monthly statements have been changed as a result of the Government's Improved Payment Arrangements (IPA) reform.

This article covers how to read and understand your monthly HCP statement.

A quick guide to the Care Worker Lookout Interface

How to enable and check location services for the Lookout app on iOS and Android

How to reset your password if you're having trouble logging in or you've forgotten your password.

How can I refresh my schedule to see the most up-to-date schedule.

How to fix app errors by clearing the data on the app.

Find answers and get help from Intercom Support and Community Experts

Track the progress of all tickets related to your company.

{assigneeName} needs more information from you