Your branding in Lookout
Learn where your organisation's branding appears across Lookout - on screen, in the app, on documents, and in emails - and how logos are configured and updated.
This guide explains how your organisation's logo is set up in Lookout, the different logo versions used, and everywhere it appears - across the staff admin area, the Care app, documents like statements and invoices, purchase orders, agreements, forms, care plans, and emails. It also covers how to update your logo.
How logos work in Lookout
Your organisation's branding appears throughout Lookout so that users see a consistent, recognisable look, including Staffers, Helpers & Members.
Rather than a single image, Lookout uses several versions of your logo, each suited to a different place:
- Square icon - a compact, square version used in navigation bars and menus.
- Light-background version - for display on light backgrounds.
- Dark-background version - for display on dark backgrounds.
- Email version - sized for the header of branded emails.
Having these versions means your logo looks right wherever it appears, whether that's a small navigation icon, a document header, or an email.
Please note: Where a specific logo version hasn't been uploaded, certain areas (such as navigation and sign-in pages) fall back to The Lookout Way's own logo. Your uploaded logo consistently drives the branded areas that matter most - statements, invoices, purchase orders, agreement signing pages, forms, care plans, and branded emails.
How logos are configured
Logos are set up and managed by The Lookout Way in the internal management console for configuring customer organisations. This is where each logo version is uploaded and previewed against your organisation's setup.
To add or update your logo: Contact The Lookout Way (via your account contact or Support). Provide the versions you'd like used, and we'll upload and preview them for you. Have your logo files ready in the versions above (square, light background, dark background, and email) so the right one can be used in each place.
If your organisation has more than one logo - for example, expansion clients sometimes have a separate logo for each location - note that Lookout supports only one logo set per instance. A different logo per location isn't supported.
Where your logo appears
Here's where your organisation's logo shows up across Lookout.
On screen and in the app
| Where | What appears |
|---|---|
| Staff/admin navigation bar | Your square logo appears at the bottom of the navigation, next to your name and organisation name. |
| Care app (Member-facing portal) | Your logo appears in the top navigation bar of the portal that Members and their representatives log into. |
| The Helper app | Your logo appears at the top of the navigation bar, and also when a helper navigates to their profile. |
| Public-facing pages | Pages reached without logging in (such as shared links) show your logo in the header. |
| Login / single sign-on pages | Your logo is shown during sign-in. |
| Account switching menu | When someone can access more than one organisation, each option shows that organisation's logo. |
Documents seen by Members, clients and Helpers
| Where | What appears |
|---|---|
| Invoices | Your logo appears in the footer of invoices shown to Members. |
| Member statements | Your logo appears at the top of statement documents — including the standard statements, the newer statement format, and the Support at Home claim statements. |
| Helper App | Your logo appears on invoices that contractor Helpers view under Earnings › Invoices. (The Earnings area is only available to contractor Helpers, not employed Helpers.) |
Purchase orders and approvals
|
Where |
What appears |
|---|---|
|
Purchase order documents / previews |
Your logo appears on purchase order documents (pdf exports). |
|
Purchase order checkout emails* |
Your logo is in the header of emailed checkout links. |
|
Supplier-facing purchase order pages* |
Line items, Must-do task pages and Form pages that suppliers or external people open are branded with your logo. |
*These supplier-facing branded pages are part of Connected Care. Organisations using standard purchase orders (without Connected Care) won't see these supplier pages.
Budgets and agreements (digital signing)
| Where | What appears |
|---|---|
| Budget / agreement signing pages | Your logo is shown at the top where someone reviews and signs. |
| Budget download documents | Your logo appears in the header of downloadable budget documents. |
| "Thank you" confirmation pages | Shown after a budget is signed or a form is submitted. |
Forms
| Where | What appears |
|---|---|
| Custom form pages | Forms that external people fill in are branded with your logo. |
| Form completion request emails | Your logo appears in the email header. |
Care plans and other exports
|
Where |
What appears |
|---|---|
|
Care plans and PDF exports |
Your logo appears on care plan documents and exports. |
|
QR code documents |
QR code documents for Members and suppliers display your logo at the top of the document. |
Emails
| Where | What appears |
|---|---|
| Branded emails | All branded emails use your email-sized logo in the header, falling back to The Lookout Way's logo if you haven't uploaded one. |
What happens next?
Once your logo versions are uploaded by The Lookout Way:
- Your branding appears automatically across the areas above.
- The correct version is used in each place (for example, the square icon in navigation and the email version in email headers).
- Anywhere a version hasn't been provided, general navigation and sign-in areas fall back to The Lookout Way's logo, while your branded documents and emails use your uploaded logo.
Troubleshooting
My logo isn't showing in one particular place
That place may use a logo version that hasn't been uploaded yet (for example, the email version or a light/dark-background version). Contact The Lookout Way to check which versions are set up.
My logo looks wrong on a dark (or light) background
Make sure the matching background version has been provided. Lookout uses a light background and a dark background version so the logo displays clearly in each context.
I need to change or remove our logo
Logos are managed by The Lookout Way. Contact your account contact or Support with the updated files, and we'll upload and preview them for you.
Some areas show The Lookout Way's logo instead of ours
General navigation and sign-in areas fall back to The Lookout Way's logo when a matching version of your logo hasn't been uploaded. Your branded documents, statements, invoices, agreements, forms, care plans, and emails will use your own logo.
Still need help?
If you're still experiencing issues, please contact our Support Team and include:
-
Screenshots (if possible) showing where the logo appears incorrectly
-
The exact page or document affected
-
The logo files you'd like used