We have added support for the Basic Daily Care Fee (BDF) for Home Care Package clients in Lookout.

The changes include:

Profiles now also support custom attributes. Custom attributes and values can now be added for:

This change includes an updated admin interface & API endpoints and updated profiles UI and API payloads to include custom attributes.

Driven by the adoption of community permissions, community roles have now been added to our growing API. This allows our customers to manage these assignments in bulk while crafting specific authorisation structures (often amidst hundreds of records).

Based on your feedback, we've expanded our data export options to include several new categories to better meet your reporting requirements. We are committed to ongoing improvements and will expand new and existing categories as opportunities arise.

Visits will now clearly indicate if they are part of a recurring schedule. We've added a link to edit the schedule rule associated with the visit to make it easier to manage recurring visits.

You can also update it from the Roster or Daily Visits & Punchcard views.

Admin users with a Data Management access role can now delete profiles not attached to anything important (e.g., those not linked to helpers or memberships with data records, or a newly created duplicate profile, etc.).

The 'Permanently delete profile' button can be found at the very end of the Edit Profile page.

Deleting a profile takes a few minutes, but you will get a notification once the action is complete.

Admins can now hide product prices from contractors. This will conceal the price charged to the member and will no longer be visible on the care worker app visit details, checkout, and invoice summaries on the contractor's Earnings tab.

Admins can toggle this setting on or off by going to the Contractor's helper page > Settings > Business Information.

We've updated the message when a user is invited into Lookout but has yet to be assigned a role, such as Helper or Admin staff, to communicate the situation better.

You can now expand the Projected balance for the current open claim period for HCP members. Using the dropdown menu for each category, see a detailed breakdown and understand where the balances are coming from.

Delivered amounts reflect funds used or invoiced, whereas planned amounts represent estimated costs based on available data for this membership. As billing runs for the period are published, planned services will automatically transition into delivered services.

The breakdown is only available to admin users. The projected balance view on the care (mobile) app remains unchanged.

We've added the company name and logo next to your name in the side menu. While subtle, this change makes it easier to identify between Lookout instances, particularly for users managing more than one.

Switch to our new statement design for a cleaner and more user-friendly layout. Experience added features like anonymising helper names and adding messages to personalise your statements.

We will provide more information on when the old statement design will be phased out in April.