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Support at Home Changelog

Welcome to our changelog, where we share what’s new or improved in Lookout, specifically related to Support at Home.

 

⚠️ For attention

  • ~5% of member data is not yet synced, likely due to issues with Care recipient ID. We are exploring ways to display affected members in the admin, so that providers can work with Services Australia to rectify
  • For drafted and published billing runs generated before November 6th, an issue has been identified and resolved. Some invoices within the billing run may have included incorrect care management line items. We have deployed a fix and run a migration to remove these additional lines from your current draft or published billing run.
  • Exploring the potential to include estimated unspent funds in individual budgets, based on the current balance of provider-held Commonwealth funds and the Home Care account. These estimates will become more accurate once the final HCP claim has been processed, and this data becomes available via the API.
  • For AT-HM, based on the business rules released in October, we’re exploring a solution to charge administration and coordination costs as separate line items using the appropriate wraparound code. 

Week commencing 10th November

✅ Improvements

  • When travel is included in a visit, invoices for SaH memberships will now be processed without errors. Travel-related charges will simply be excluded from invoice generation.
  • All time tracking modals now include the option to track time spent on nursing for Support at Home members. After selecting “Nursing,” users can choose the specific type of nursing and then the applicable rate.

➕ New Features

  • We’ve added two new activity options to make care management logging easier: Budget: Created/Reviewed and Agreement: Created/Reviewed. These serve as a quick way to record care management linked to budgets and agreements.
  • Time tracking now includes the ID, full name, and email address of the user who created each log.
  • Historic client contributions are now displayed in a dedicated section within a member’s list of funding sources.

Week commencing 3rd November

✅ Improvements

  • We’ve updated the wording in a Member’s Budget real-time tracking. In the Care Management Budgeted Expenditure section, “Home support ongoing” is now labelled “10% care management pool.”
  • Client transport can now be added as previously, to HCP-funded visits occurring before the 1st of November.
  • Package management fee insights have been removed from the membership dashboard and membership index listing, as they are no longer relevant under the SaH framework.
  • Updated the API to correctly return the ID of the mapped SAH membership plan assigned to a membership.
  • Ensured service plans are sorted by start date and time to maintain chronological ordering.
  • Improved the budget planning performance to support a significantly larger number of service plans.
  • Enhanced budget planning validation messages to provide clearer details on invalid inputs.
  • Projected Care Management Fees (CMF) and Package Management Fees (PMF) have been cleaned up to ensure they no longer display or appear as unallocated in budget planning for any period on or after 1 November.

➕ New Features

  • Introduced a ‘Test Connection’ feature within the PRODA integration, allowing users to verify connectivity with PRODA and Aged Care APIs.
  • Enabled the ability to bulk update client transport rates for completed employee visits.
  • Users can now indicate that tracked time is not billable care management by selecting the “No Charge” checkbox. The default rate option is now “Please select a rate,” and a rate must be chosen unless “No Charge” is selected.

Week commencing 27th October

✅ Improvements

  • We’ve resolved a bug that caused rate variants to be incorrectly assigned when recalculating visit variants from the Membership Plans list.
  • The Budget interface has been updated to make it easier to use. Actual and forecasted amounts are now combined and displayed as a single, clear value. When viewing expenses, you can also use a new filter to quickly search for either actual or forecasted expenses.
  • Billing runs now make visit invoices even when the visit travel has errors. Previously, errors while making travel invoices would prevent visit invoices from being generated by the billing run. This allows users to deal with travel issues separately from visit issues.

  • The EACH-D top-up supplement has been added to the list of SAH supplements for budgets with grandfathered SAH classifications. HCP budgets that include the EACH-D top-up supplement will also be automatically synced during the budget creation process.

➕ New Features

  • We’ve updated the Log Activity modal to include time-tracking fields! When you log a new activity, it now appears right at the top of the feed with a handy link to its time tracking log.

Week commencing 20th October

✅ Improvements

  • Helper Prices Editor: Improved clarity and usability, including a new search bar.

  • Schedule rules can now be filtered by excluding services and exact matching services.
  • Filter Members by their Support at Home mapped status. Utilising this new filter, along with the funding scheme filter set to 'HCP Support at Home transition', will make bulk mapping more straightforward.
  • Budget summaries and PDF exports now display item and cost unit types.
  • For Members under the “HCP (Support at Home transition)” funding scheme, the dynamic service unit price on purchase order lines will use the SAH pricing component for estimated or actual deliveries on or after November 1, 2025.
  • Stop the generation of care and package management fees for HCP on or after 1 November 2025.

➕ New Features

  • Modified Monash Model & Aria Scores: Now included as supplements in grandfathered SAH classifications.
  • Time tracking now has additional features:
    • It allows users to enter an optional external system ID for cross-referencing.
    • Now specifies the person involved. This defaults to and will generally be the member, but can be anyone with a membership role.
    • Time tracking for NDIS support co-ordination and SaH care management now allows time to be logged without an invoice line being created.
  • Visits can now be filtered by excluding services and exact matching services.

Week commencing 13th October

✅ Improvements

  • Funding Scheme Labels: Updated label to simply “HCP” for any Home Care Package memberships that exited or will exit before Support at Home begins.

  • Terminology Update: Department of Human Services became Services Australia in 2019, so we’ve renamed DHS number, wherever it was referred to, to Care Recipient ID.

➕ New Features

  • Support at Home Budget Plans: Can now be created individually or via bulk tooling. for more information, visit our support article: Support at Home Budget planning

Week commencing 6th October

➕ New Features

  • Service and rates can now be added ad hoc to Support at Home funding scheme type membership plans

  • Unit Types: Support for “item” and “cost” unit types within service planning (previously only “hours”).

  • PO Index Filtering: New filters for Funding Scheme and Mapped to SaH added to the PO index. Also added:

  • A new column has been added to the PO index for external ID/Support at Home code for Support at Home transition visibility of mapping.
  • A notification post was sent to all Lookout users and shared on the forum: Click here to read the announcement