Support at Home Changelog

Helper Prices Editor: Improved clarity and usability, including a new search bar.
Schedule rules can now be filtered by excluding services and exact matching services.
Filter Members by their Support at Home mapped status. Utilising this new filter, along with the funding scheme filter set to 'HCP Support at Home transition', will make bulk mapping more straightforward.
Budget summaries and PDF exports now display item and cost unit types.
For Members under the “HCP (Support at Home transition)” funding scheme, the dynamic service unit price on purchase order lines will use the SAH pricing component for estimated or actual deliveries on or after November 1, 2025.
Stop the generation of care and package management fees for HCP on or after 1 November 2025.

Modified Monash Model & Aria Scores: Now included as supplements in grandfathered SAH classifications.
Time tracking now has additional features:
- It allows users to enter an optional external system ID for cross-referencing.
- Now specifies the person involved. This defaults to and will generally be the member, but can be anyone with a membership role.
- Time tracking for NDIS support co-ordination and SaH care management now allows time to be logged without an invoice line being created.
Visits can now be filtered by excluding services and exact matching services.

Funding Scheme Labels: Updated label to simply “HCP” for any Home Care Package memberships that exited or will exit before Support at Home begins.
Terminology Update: Department of Human Services became Services Australia in 2019, so we’ve renamed DHS number, wherever it was referred to, to Care Recipient ID.

Support at Home Budget Plans: Can now be created individually or via bulk tooling. for more information, visit our support article: Support at Home Budget planning

Service and rates can now be added ad hoc to Support at Home funding scheme type membership plans

Unit Types: Support for “item” and “cost” unit types within service planning (previously only “hours”).
PO Index Filtering: New filters for Funding Scheme and Mapped to SaH added to the PO index. Also added:
A new column has been added to the PO index for external ID/Support at Home code for Support at Home transition visibility of mapping.
A notification post was sent to all Lookout users and shared on the forum: Click here to read the announcement

Welcome to our changelog, where we share what’s new or improved in Lookout, specifically related to Support at Home.