Article contents:
Overview
> What’s changing?
> Why we’re using PRODA integration
> Important: PRODA set up requirements
Configuration
> Step 1: Set up your PRODA account
> Step 2,3, and 4: Coming soon
> Step 5: Coming soon
Overview
We’re making things simpler and smarter by integrating with the Aged Care Provider Portal via PRODA. This change will automatically update all active HCP-funded memberships to dual-funded memberships (HCP and Support at Home).
Here’s what you need to know:
What’s Changing?
- Before 1 November: You’ll continue to see services funded by HCP (Home Care Packages) in rosters.
- From 1 November onward: Services will be shown as funded by S@H (Support at Home).
- No action is required – all updates happen automatically.
- All historical data stays intact, including:
- Help Plans
- Account records
- Past statements
- There’s no manual data migration or confusing switchover. It’s all seamless.
Why we’re using PRODA integration
Connecting through PRODA makes managing client care and funding easier and more reliable. It automatically syncs funding details, subsidies, and supplements directly from Services Australia, so you’re always working with accurate, up-to-date information.
This means submitting claims becomes simpler and more reliable, with fewer errors to fix later. With less time spent on admin, your team can stay focused on what matters most: delivering quality care.
It also helps reduce the risk of over- or under-claiming by using verified data, giving you peace of mind and greater confidence in your reporting.
Important: PRODA setup requirements
To ensure your service remains compliant, it’s critical that you complete your PRODA configuration and integration before 1 November.
If PRODA is not set up in time, we cannot guarantee that client statements generated after this date will meet compliance requirements.
Why this matters: From 1 November onward, all services will be transitioning to Support at Home funding. Without PRODA integration, your system won’t receive the verified data from Services Australia that’s required to produce accurate and compliant statements.
Please ensure this setup is prioritised. If you need assistance, our team is here to help.
Configuration
To connect your TLW platform with PRODA, you’ll need to complete the setup steps provided by Services Australia.
We’ve grouped these into three key tasks that align with how TLW works. However, this is something your organisation must complete directly with Services Australia.
The Lookout way is not able to complete or assist with these steps on your behalf.
If you need help, you’ll need to contact Services Australia’s support directly.
Step 1: Set up your PRODA account
Before you can integrate with the Aged Care Provider Portal, you’ll need to complete Step 1 from Services Australia’s setup guide.
Who Needs to Do This?
A Director or authorised representative from your organisation must create and manage the PRODA account. They’ll need full access to complete the setup.
If you have any questions or issues during this step, please contact Services Australia directly. PRODA Support Line – Services Australia
The Lookout Way cannot assist with PRODA account setup, as this must be completed by your organisation.
Steps 2, 3, and 4: Coming soon
You’ll also need to complete Steps 2 to 4 from Services Australia’s setup guide, but please hold off for now. These steps require specific details from Lookout, which we’re finalising as part of our Notice of Integration (NOI) process. Once ready, we’ll provide you with all the information you need to complete the form correctly.
Please do not attempt to complete Steps 2 to 4 yet. Starting early could mean needing to redo them later, which may delay your setup.
We expect to share these details in the coming weeks and will notify you as soon as they’re available.
Step 5: Coming soon
The final step is to configure the integration directly within the Lookout platform. This is where you'll input the details from your AC027 form to finalise the setup.
What You'll Need to Do:
A Lookout admin with Login Management permissions will need to:
- Go to Admin Settings > Subscription
- Enable the integration toggle
- Enter the required details from the AC027 form into the fields provided
- All fields are mandatory - please ensure the information is accurate and complete.
We'll notify you as soon as Step 5 becomes available on the platform.