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Lookout App Guide for Clients & Families of Coastal Home Care

Coastal Home Care now runs on Lookout. Check out this article to navigate the new way of working.

The below guide is designed as a quick-reference overview for customers to familiarise them with the functionality of Lookout.

Download the App

Lookout is available on iOS, Android, and the web.

Step one is to download the app on your device. We've created the following support article to help you download the app:

Login

Now that you've download the app on your device, it's time to login for the first time.

You should have received an email from Coastal Home Care in your email inbox instructing you to 'activate your profile'. If you haven't received this email or can't find it, please check your junk folder first and if you still can't locate it, please get in touch with the team at Coastal Home Care and they can resend your invite.

To login, simply open the app, enter your email address and password (you set this when clicking the activation email).

App login

Once you've logged in, you should land on the 'Schedule' page. Next click the icon in the top-left corner of the screen. It should show your initials. We're now going to step through updating your profile including adding a short bio and profile image. Please click 'Show Profile' and then 'Edit Profile'.

Lookout App Guide for Support Workers

Once on the 'Edit Profile' screen, you can click to upload a profile image or to edit a few basic details about yourself. Please take the time to update/add these as it'll ensure your clients and their families know a little more about the people providing support to their loved ones.

 

Using Lookout to deliver visits

Lookout will be your greatest asset when delivering care and support to your clients. It will provide you everything from your schedule, access to the clients care plan (we call it a help plan), key information you might need to know about a visit or specific tasks the team at Coastal Home Care would like for you to complete. Provided below is an interactive video tutorial showing you how to use the Lookout app as part of your service delivery for clients.
 

Logging Travel Claims and Reporting Incidents

To log a new travel expense claim or to report an incident, you may do so via the 'Helper Hub' link in your settings menu of the app. To navigate to the settings menu, simply click on your initials (or profile photo) and click 'Helper Hub'. Here you will find a series of options to select depending on your need.

Need additional help?

If you do need any additional assistance, we're here to help! At any time, you can access the 'Lookout Support' link from within the menu options of your app. To access this simply click onto your initials in the top-left corner, and select 'Lookout Support'.