Nominated Membership Billing Recipients and Care Workers (Helpers) can access service statements and invoices in their account. This will give them clear visibility week-to-week of services they receive or provide through the platform.
These weekly statements are in addition to Members monthly package statements that detail all of the cost to the Members package and the available package funds.
Here's how weekly statements works:
When a Care Worker completes a visit they check in and out to generate an invoice.
When invoices are processed, the app will let Care Workers know via email that a new statement is available in their account.
To view and download statements as a Member:
Log in
Click on your Account (avatar icon) on the top left
Scroll to the Account (Your balance, transactions & statements) section
To view monthly statements click on Statements
You can now select any of the Monthly Statements listed to download the file
To view the weekly invoice summaries, click on Billing history
You can now select any of the Billing histories listed to download the file
To view a statement as a Care Worker:
Log in
Click on the Earnings tab.
Click on the week you would like to view.