The App is used to coordinate care management for Members and also provides access to updated information for their authorised representatives and other family member. It provides Care Workers (Helpers) with real time critical information to assist them in operating at the top of their license.
The App provides care plan information, visit schedules including management of 'Must Do' activities and 'Should Know' information. What is more updates are transmitted from the Care Worker to the Administrator's desktop to the App in real time, instantly making the most up-to-date information available.
The app can be downloaded from the Apple App store or Google Play store. It's also accessible via any modern website browser.
Care Worker Profile
Care Workers have a personal profile which contains information that you can edit the can be accessed by clicking the profile image in the top right-hand corner of the screen.
The profile, provides Care Workers thee ability to update basic details, add or edit a short bio, update contact details and add a profile image.
Information about the Care Worker can be held on the Care Worker App including:
Availability
Payment details
Business Information (eg tax information)
Contact Information
Any Brokerage Agreements where applicable
Internal Resources can also be linked into the App
Scheduling
Schedule of visits for the next 3 months are loaded into the App
Visit information Includes
Member Help Plan information
Contact details for Members
Information on the duration of the visit
Medication Assistance information
Should knows
Must dos
Relevant staff contact information associated with the Care Worker's 'Communities' can be made visible
Notifications
Reminder of upcoming visits
Vacant visit opportunities through broadcast functionality
Notebook alerts
Notebook provides the opportunity to communicate on the road with Care Managers or if chosen Care Managers and Members/Trusted Loved Ones
Google Maps direction finding between visits
Client Visits
Each Client visit is able to be clicked into and will display all details needed for you to successfully complete the visit for that client.
Details include:
Member Name
Member Contact Details
Member Care Plan
Start and End Time
Visit Duration
In addition to the above details, Care Managers may notice on some visits the inclusion of a yellow and/or orange box. These are called ‘Should-Knows’ in the yellow box and ‘Must-Dos’ in the orange. These are added to a visit by a Care Manager.
Should Knows – This will contain useful information that will assist with the Member visit however no specific action is required.
Must-Do – This contains a specific task and/or request from a Member's Care Manager which must be completed during this visit. Must Dos require a response explaining what was done and whether or not any further action is required.
Note that these specific ‘Must Do’s’ are usually in addition to the daily and weekly tasks that are detailed in the help plan. They may include but are not limited to acute issues and post surgery medications, antibiotics, etc