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All CollectionsThe Lookout ManualCreating and Managing Helpers (Care/Support Workers)
Enforcing Care Worker Compliance Using Verification Functionality
Enforcing Care Worker Compliance Using Verification Functionality

Managing compliance requirements for Members' needs

R
Written by Rowan Hogan
Updated over 3 years ago

The verification system ensures that a Care Worker (Helper) is cleared and qualified to assist the Member they are being rostered for. You can add new Requisites and Verifications to enforce new rules as they are introduced. You could enforce a new Government requirement, or implement a policy to improve outcomes for your Members. This is particularly relevant to COVID compliance regulations that change.

Here is what you need to know about the verification system.

It's driven by the Member's needs

Members enforce requirements on the Care Workers that visit them. They are customisable for each Membership.

Define a Matching Requirement

A Matching Requirement must be required by the Member, and fulfilled by the Care Worker.

Break the Matching Requirement down into Verifications and Files

  • All Verifications must be fulfilled to fulfil a Matching Requirement

  • Optional Verifications aren't available. A Verification is either fulfilled or not. It doesn't make sense to enforce an optional requirement

  • One of many file types can be used as evidence for a Verification

  • Verifications can be used for multiple Matching Requirements

  • You should to design Verifications to be reused ie too general, or too specific

  • They are customisable for each Member

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