At The Lookout Way, we're committed to providing support to our customers in a responsive and helpful manner.
You may submit a support enquiry by emailing [email protected] or via our chat functionality within your Lookout Admin portal.
Our support team are available via chat during the core business hours of 9am - 7pm (AEST).
Upon receipt of your email enquiry, our team will endeavour to provide an initial response within 1 business day for general help requests.
If your enquiry is regarding a platform issue or bug and requires input from our technical team, our team will endeavour to provide an initial response within 1 business day and a further response within 2 business days. This second response will provide an ETA on when the issue or bug is likely to be resolved by our technical team.
Should you have an urgent enquiry, you may contact your Lookout Account Manager directly to escalate the issue.
Our platform status is also available at all times here: https://status.thelookoutapp.com/