What are Helper recommendations?
Helper recommendations is a feature that is part of Helper Request tickets and opportunities. When you invite Helpers to an opportunity, you'll be presented with a list of recommended Helpers to invite to the opportunities you selected based on a set of specific criteria:
What is the criteria for the recommendations?
At current, this is how we calculate the recommendations. This will become more sophisticated over time as we include more criteria and better data to inform our recommendations engine.
Restrictions
Requisites & verifications - Only Helpers who have the requisites to match with the Member are presented. Helpers who don't have the basic requisites or verifications to match with the Member will not display.
Services - Much like requisites, only Helpers who provide the services required for the visits are presented.
Do not match - if a Helper was labelled as "do not match", they won't appear in these results or the search, meaning you won't be able to send them an invite.
Not interested in opportunities - if a Helper has selected that they're not interested in receiving opportunities, they will not appear in this list or the search, meaning you won't be able to send them an invite until and/or if they turn the setting back on.
How is the list ordered?
Based on Helper availability - The recommendations will be ordered by who has the most availability for the selected opportunities.
Based on the Helper's distance - The recommendations are then ordered by who is closest to least close. This is currently shown as a time estimate from the Helper's address to the Member's address. This is capped at a 30km radius, so Helpers further out than that will not appear in the results.
What if I want to send the invite to someone who is not appearing in the recommendations?
That's perfectly fine! We still provide a manual search method as a fallback for this scenario.