The Lookout app is more than just a piece of software. It's a philosophy of home care. It's designed to use the combination of skilled and caring people enabled by technology to make the accessing and organising of help and care simple, easy and efficient. To empower people and their families who need care and support to maintain control and a quality lifestyle on their own terms connected to communities lives, and friends they love.
Its purpose is to get the right information about the right member to the right person at the right time so they can make more informed and better decisions about a member's health. This covers all aspects of the customer lifecycle including:
Enquiring as a Lead.
Signing up, setting goals, and planning services.
Delivering a plan to meet goals.
Managing the plan and adjust as new information comes in.
Monitoring feedback and data about the Client and plan.
Directing new information to the best person to act and make changes.
We believe the best use of technology in the home care setting is one that is smart enough to raise an issue but ultimately leaves the decision to people.
The Care Network
It takes many dedicated people to support people in their homes. This includes the care and support from family members as well as a formal care team. That's why The Lookout app makes sure everyone is included.
The Tool kit
The Lookout way is a number of tools that work seamlessly together.
Lookout Admin
Lookout Admin is the relationship tool that the Care Team go to manage Clients and Care Workers.
Here are the key concepts:
Dashboard – An overview for care teams to see the state of their Clients
Tickets – The place to track, process, and discuss tasks for Clients and Care Workers
Memberships – The place to find, manage and share details about the person receiving care, their care network.
Marketplace – The place to find manage and store details on Care Workers that are providing services to Clients.
Finance – This contains a number of tools for the accounts team to generate and manage invoices.
Care Worker App
The Care Worker app is available through Android, iOS or via the web. It's the tool that Care Workers use to:
View and manage their schedule,
View the details of their clients.
View their earnings and invoices.
Check-in and out of a visit
Leave notes and responses to tasks (Must Dos)
Family App
The Family app is also available through Android, iOS or via the web. It's the tool that Clients and their families use to:
View their schedule and details of their Care Team and Care Workers.
View the invoices for the services provided.